After launching Deposit Fiat, CoolWallet has been working with partners Money, a payment provider in the US under stripefor the official presentation of the new service Fiat Recall.
From now on, you can simply start transferring the blockchain address to convert the supported crypto USD (USD) and send funds safely and quickly directly to a US bank account.
With a simple workflow and compliance-ready security, Fiat Extrawal makes crypto cashing easier than ever.
⚠️ Before you begin, please make sure you meet the recall eligibility requirements.
Content
First review of Fiat’s exit steps
For first time users, please follow the steps below. After creating a Bridge account and completing identity verification (KYC), future withdrawals require only step 4 to quickly send crypto and receive dollars.
If you have already completed Bridge account registration and identity verification during the Fiat deposit process, you can skip registration and verification and continue directly with Fiat withdrawal.
Step 1. Check the ability to withdraw funds
Before applying, please make sure you meet the withdrawal eligibility requirements. If you do not meet the requirements, the transfer may fail and you may incur network charges. Please review the following restrictions carefully:
- At the moment, just change to USD (USD) is supported
- Recall only to support bank accounts registered in the United States
- Bankability and related processing is determined and handled independently by Bridge
If you meet the above requirements, you can initiate a blockchain address transfer to convert supported crypto into US dollars and transfer it directly to your chosen US bank account.
Please note: even if you have a US dollar account in your name, it is not eligible if the bank is not registered in the United States.
Step 2. Create a Bridge Account and Complete Identity Verification (KYC)
To apply for a Bridge account, identity verification (KYC) is required. Identity documents may vary by nationality. We recommend that you use the English name shown on your ID and prioritize your passport as your identification document.
Please open CoolWallet app → Wallet → Send → Fiat recall.
click on Sign / Record in and verify that you meet the eligibility requirements to proceed with the transfer.
Next, enter your name and email address. Bridge will send a confirmation email to your inbox. Please confirm your email to continue.
Your personal data will be transferred directly to it during identity verification Money to verify and process transactions in accordance with its policies. CoolWallet does not access, store or participate in the review or determination of your test results.
Please review carefully Warning for high risk activity. According to Bridge’s usage policies, any activity listed as high risk may result in account suspension, refund or account freeze.
After completing the email verification, you can proceed to the identity verification.
You will be redirected to an external browser to complete KYC. Please click Accept it agree to the terms of service and start the verification process. Identity verification is usually completed within 24 hours.
After confirmation, the situation changes Confirmation to Identity verification is completeand you can add the recipient’s bank account.
Step 3. Add and select the recipient’s bank account
Before adding a bank account, please review the following requirements:
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At the moment, just change to USD (USD) is supported
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Recall only to support bank accounts registered in the United States
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Bankability and related processing is determined and handled independently by Bridge
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Once added, the bank account remains in the list and cannot be deleted by the user.
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A bank account cannot be added to a Bridge account more than once.
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According to Bridge policies, if a bank account has a record of a previous chargeback, it can be deactivated and cannot be used again.
click on Start the return to add a bank account.
Enter your bank account details, then click Confirm.
Step 4. Send crypto and receive USD
Follow the steps below to complete a blockchain transfer. Funds are automatically converted to US dollars and transferred directly to the selected US bank account. No identity verification or bank account login required.
- Select the recipient’s bank account
- Select crypto and currency
- Sign the transaction and send the tokens
Please note that the entire withdrawal process usually takes 1 to 3 business days to complete.
You can check the transaction status by clicking Recent history. However, the record may not appear immediately after the send transaction is completed and may take several minutes to update.
About the Bridge
Money is a US fintech company focused on convenient fiat to crypto conversion solutions. It was acquired by Stripe in 2024. Bridge operates in multiple countries, complies with international financial regulations and provides a secure and transparent payment infrastructure for individuals and businesses.
By integrating CoolWallet with Bridge, you can convert dollars and euros to crypto through a carefully tested and compatible channel that helps keep your funds safe.
Questions
Q1. Why did my KYC fail?
The most common reasons are unsupported documentation, inconsistent information, or unclear images. Make sure your document is on the support list and your name matches your bank account information. KYC information is submitted directly to Bridge for review. CoolWallet does not access or store personal information and does not make verification decisions.
Q2. I have used Fiat Deposit before. Do I need to register my Bridge account again?
No. If you have previously completed account registration and Bridge Identity Verification (KYC) during a Fiat deposit, you can proceed directly to add the recipient’s bank account and use the Fiat again. No re-registration or re-authentication is required.
Q3. I passed KYC. Why can’t I complete the transfer?
Please confirm that the bank account you entered meets the withdrawal requirements. For example, the account must be registered with a bank located in the United States. If the requirements are not met, the transaction may be declined or a refund may be issued.
Q4. Does CoolWallet store or verify my information?
No. KYC and transaction processing is handled by Bridge. CoolWallet does not access or store your personal information.
Q5. Why can’t I pay in New Taiwan Dollar (TWD)?
New Taiwan Dollar (TWD) is not currently supported by Bridge. If Bridge adds TWD support in the future, CoolWallet will make this option available accordingly.
Q6. Which crypto is supported for fiat withdrawal?
Fiat Extrawal currently supports stablecoins on major blockchain networks, including:
Arbitrum USDC, Avalanche C-Chain USDC, Base USDC, Ethereum USDC, Ethereum USDT, Optimism USDC and Tron USDT.
Q7. I have successfully sent my crypto. When will I get the money?
The withdrawal process usually takes 1 to 3 business days to complete. Actual processing time may vary depending on bank transaction and eligibility review.
Q8. Can I delete a bank account after adding it?
No. Once a bank account is added, it remains in your list and cannot be deleted by the user.
Q9. Why can’t I add the same bank account again?
Within a Bridge account, the same bank account can only be added once and cannot be added again.
Q10. In what cases is the bank account closed?
According to Bridge policies, if a bank account has a withdrawal record, it can be deactivated and cannot be used again.
Q11. Is Fiat’s withdrawal service safe?
Yes. Every transaction must be signed by your wallet, which ensures the security of your assets and full custody.
Q12. Are there any fees to use this service?
A 0.5% service fee is charged for each withdrawal. According to Bridge’s policy, USDT withdrawals incur an additional 0.1% fee, bringing the total to 0.6%.
Example: If you transfer 10,000 USDC from your wallet and your bank does not charge any additional fees, you will receive US dollars worth 9,950 USDC.
